I had to go to Houston for the first time last month, and I hated it. I went into a hostile situation where I was meeting 20 people for the first time, and having to tell 15 of them how they should be doing their job better…and those 15 were ticked off at the company for legitimate reasons. I got completely lost….which is something I did not expect to happen after I got my blackberry with the gps telenav system on it. But even it was confused by Houston roads. It wanted to send me on a toll road that only people with an “ez pass” could go on, and it wanted to send me on I-10, despite it being closed for construction. I got lost trying to find a place for dinner one night, and it was all around a frustrating trip, although I did win over those 15 teachers by the end of the trip.
Needless to say, I was dreading having to go back to Houston this trip. Especially since I had to wake up at 4am to make my flight.
I got to the airport, and my 7:00 flight had become a 9:00 flight. So I could have slept in 2 more hours – argh! The flight was bumpy as hell – we were landing in a fun little storm. I got to Houston 3 hours before I had to do anything – so I went to a restaurant chain I discovered in Dallas – Bj’s Restaurant and Brewhouse. The one in Houston was pretty out of the way, from everywhere I had to go, so it was perfect to kill some time. When I got there, the hostess welcomed me back, as I had apparently come last week. I told her I was from Atlanta – she looked skeptical.
I had 3 new people I was training, and one was getting on my nerves – when I was talking / giving instruction, he was doodling. When it came time to apply what I was instructing, he didn’t know what to do (duh) so he asked a million questions I had already answered. So I was pretty frustrated. The rest of the day of observing went well, although by the time I was done and went to the hotel, it was 10:30. 4-10:30, a long day. I went to the restaurant right by my hotel, the texas land and cattle restaurant. And that;s were Houston started to redeem itself.
Last time, I ate at the same restaurant, same day, and pretty much the same time. And I had the same waitress. And when I was ordering, she broke out into a smile. “I remember you! You came in before.” And this time I actually had. She remembered my order. It was nice – remembering the order of a random guy from a month ago (burger, well done, only ketchup.)
Friday started off with me forgetting the key to the center, and feeling like a dolt. Luckily, someone else had a key. I got pretty frustrated with the same trainee, and the day seemed to go by pretty slowly. I ran to McDonalds for lunch. See, in Georgia, the McDonalds large cups are made out of plastic. In texas, they’re made out of Styrofoam. So when I grabbed my full diet coke, my thumb sliced into the cup of diet coke, about a third of the way up from the bottom. It was like a diet coke fountain, all over my food, tray, table, floor, my boots, etc. Great lunch. More training, then dinner. I checked out a place online and it looked good, so I hopped in the car and made it there….only to find it was packed and a line out the door. So I tried to get back to my hotel…and got lost for about 45 minutes. Fun times.
Saturday, though, is what redeemed Houston.
It started off with one of the teachers there telling me I was “a really good manager.” That’s the first time someone other than my boss even used the “m” word. Then lunch.
I ate at the Salt Grass steakhouse in cinco ranch. I, once again, had the same waiter as last time, and I was floored when he came to the table and said, ”I remember you! You came in here a few weeks ago. I remember you because I was having a bad day and I was really busy, and I remember thinking I was doing a bad job and you got terrible service. But you were so nice and polite, and I wouldn’t have been. So I wanted to say thank you.” I was shocked. And it made my week.
The lesson? Be nice, even if you don’t really feel like it – you never know whose lives you might touch.